Job Seekers

This section provides information on the job seeker record layout, adding job seekers, completing demographics, determining eligibility, and supporting job seekers in the system.

Types of Job Seeker Accounts

A job seeker can create an account on their own (self-service) or create an account with American Job Center staff (staff-assisted). A self-service job seeker can transition to staff-assisted at any time by contacting their local American Job Center. As part of account creation, the job seeker must complete the registration process, and depending on the state, may need to publish a resume to have full access to the system and services. The questions the job seekers complete during registration, frequently referred to as demographics, capture important data for reporting and determine potential eligibility for workforce programs. Staff have access to additional demographic questions that do not display to self-service job seekers, which further determine eligibility for programs.

Job Seeker Eligibility

If a job seeker is eligible for a program, and staff have the permission to edit or create enrollments for that program, an Enroll button displays next to the program name in the Program Registration table on Case Details. The case manager can then proceed to enroll the job seeker, answering questions specific for that program, attesting that all provided information has been verified, and then recording services and plans related to the enrollment. Staff can also view and edit pending, open, or closed enrollments, based on their program privileges. More information about adding and managing enrollments is available in the Eligibility and Enrollment Details sections of this guide.

Case Details and Services

Services, plans, and documentation can also be added and managed at the Case Details level, depending on the staff's permissions. More information about the activities you can perform from the Case Details page is available in the Case Details Overview section of this guide.

Additionally, case managers offer job seekers customized assistance with resumes and job searches. They can assist the job seeker in creating or uploading a resume, or can view and edit existing resumes from the job seeker's Case Details page. Based on the occupation the job seeker desires, case managers can perform job searches, from which they can send job postings to the job seeker, create referrals, or introduce job seekers to employers.

For a high-level overview of these tasks, begin with Add Job Seeker Overview.